Terms of service

Last updated: 18 April 2026

These terms of service (the "Terms") govern the relationship between the service provider and the client (the "Client") when booking an appointment and providing treatments.

1. Service provider

Nikol Šimberová, self-employed (OSVČ)
Business ID: XXXXXXXX — not a VAT payer
Premises: Hlavní 81, 691 85 Dolní Dunajovice, Czech Republic
Phone: +420 774 489 709, e-mail: info@nikol-studio.cz

2. Scope

The provider delivers beauty services (facial treatments, chemical peel, LED light therapy, brow shaping and add-on services) listed on nikol-studio.cz.

3. Booking

3.1 How to book

online via the myfox.cz booking system (link on the website);
by phone at +420 774 489 709;
by e-mail to info@nikol-studio.cz.

3.2 Contract formation

The service agreement is formed when the provider confirms the booking (either in the system or by reply). The Client must provide true contact details.

3.3 Minors

Bookings for persons under 15 require the explicit consent of a legal guardian.

4. Prices and payment

Current prices are listed on the website. All prices are final (the provider is not a VAT payer). Payment is made at the premises after the service, unless agreed otherwise. Accepted methods:

cash
QR payment — instant bank transfer to the provider's account (the client scans a QR code with pre-filled amount)

5. Cancellation

Clients may cancel or reschedule a booking free of charge at least 24 hours before the appointment.

Late cancellation

For cancellations less than 24 hours in advance or no-shows, the provider may charge a cancellation fee of 50 % of the booked service price.
No fee is charged in cases of documented exceptional circumstances (illness, injury) notified no later than on the day of the appointment.

Late arrival

If the Client is more than 15 minutes late, the provider may shorten the treatment or (by agreement) reschedule; the price remains the same.

6. Complaints

If the Client is not satisfied, they must notify the provider without undue delay, at the latest within 14 days of the service.

Complaints may be submitted by phone, e-mail or in person. The provider will handle the complaint within 30 days.

Out-of-court disputes: Czech Trade Inspection Authority (www.coi.cz).

7. Safety and contraindications

Before the treatment the Client must truthfully inform the provider about any health conditions, allergies, pregnancy or medications that may affect the procedure. In justified cases (acute skin conditions, open wounds in the treated area) the provider may refuse the treatment to protect the Client's health.

Chemical peel and some other treatments are not suitable during pregnancy, in the inflammatory phase of acne or shortly after sun exposure.

8. Personal data

Personal data processing is governed by the Privacy policy.

9. Gift vouchers

Gift vouchers, where offered, are valid for the period stated on the voucher, but no longer than 12 months from the date of purchase unless explicitly stated otherwise. An unused voucher expires without refund.

10. Final provisions

These Terms are governed by Czech law, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act).

The provider reserves the right to amend these Terms. The version valid on the day of booking applies to that booking.

These Terms take effect on 18 April 2026.